I am so sick and tired of having to call Cricket and find out why my bill is wrong! It is a pre-paid plan it should be the same fee every month!
I called today to find out what the Pro-rated "Change Service" was for on both of my lines, I was told that I called in on August 1st and requested the internet on my phones... I never flippen called or ask for that service.
So in addition to the "Change Service" pro-rated fee they also charged me $5.00 a line for the Mobile Data Service, all together we are talking a total of $27.42 in extra charges. I also don't get that if I did asked for the change in service on both lines on the same day... WHY is the Pro-rated fee different on each phone?
I know that $27.42 may not seem like alot, but the reason I went with the Cricket phones was so that I knew the phone bills would be the same every month.
I am also extremely upset that they are stating that I called and requested this change, & when I asked what time did I call they said "our system doesn't log the time. I NEVER CALLED!!! I was in appointments that day! I am deeply concerned for the safety of my account.
I might also mention that the rebate took forever and I had to send information twice because they "LOST" the 1st one. THANK GOD I keep copies of everything.
I am also appauled that the CSR's get away with talking to customers the way they do. I would ge fired! I called in telling her that I never authorized the change to my account and that it was not a service that I wanted and she said I still have to pay for it even though it wasn't at my request, I was so upset! To top it all off then she asked "do you want the internet removed or what?" DUH!!! I mean are we speaking the same language here or what? I swear to god if I didn't have teenagers I would throw these phones thru the front of their local store window!
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