I hired firedog to install a tv for my elderly disabled mother in her home. I pointed out to the installers that tv seemed kind of high. They said that it should be above eye level. I pointed out my mother's neck and back disability again, but they told me to trust them it will be fine. I did just that... I trusted them because were supposed to be professionals.
Within 30 minutes of my elderly disabled mother watching the television her disability (neck and back) started to act up. I called the company immediately to tell them and also advised that's where their techs insisted on putting it. They told me too bad bacause I signed to receipt of service. They gave me the escallations department number (800-611-2259), but they told me that I would hae to pay $175 for removal and replacement. Of course, I was not happy.
I asked the manager to speak to her manager, but she said she's the only one and that's it. The most she was willing to do was giv me a $25 discount on both the detachment and reinstallaion. That is absolutely ridiculous. I could barely afford to buy my mom the tv and pay the initial $245 for the first installation. They remove to move it unless I pay again. I kept on pointing out that the tv was placed there because thier "professionals" said to leave it ther because "that's where it belongs". Regardless of the fact that I told him it seemed a little too high.
Damage Resulting = Due to their persistence and me foolishly trusting them my mother's disability will be a constant bother any time she watches the tv. If I have to remove it I will have to pay someone else AGAIN. So unfair. Watever happened to customer satisfaction? Whatever happened to company's accepting the responsibility for their employees?
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