On 8/1/08, I purchased an ACER Extensa 5420 laptop on sale. I was forced to purchase "firedog" service with the laptop. The manager, Brian Fox of store 815 in Knoxville TN, said it was standard practice to install this prior to selling the system. I told him that I did not ask for the service and did not want to purchase firedog service. He said I could just walk away if I did not want to purchase the system. The sales advertising did not mention the firedog service as part of the system. I purchased the system anyway, and wrote and asked for a refund the $39.99 charge and $3.70 tax. It has been two weeks and I have heard nothing.
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