I am a former contractor for Mohawk Moving and Storage out of Carrollton, Texas. They are also known as American Transfer and Staroage, a Mayflower agent. They are what's called in the moving business a "dual agent". What this means to them is simply another way to cheat or mislead the potential customer. A customer calls up for a moving quote. Mohawk is a United Van Lines agent. They give them a "United" quote for the move. They also tell the customer to get a Mayflower quote as well to seem like they are "competitively priced". Since they are one in the same company, the quotes are similar if not the same. They bid the jobs like this to get the jobs. Unbeknownst to the customer, they are calling the same company, or are speaking to someone from the same company.
I was an independant contractor for them from January until June. When I left the company, they owed me over $10000.00 worth of compensation. I fought with Gary Trettle, the President of Mohawk in Minneapolis, MN repeatedly for over 3 months' trying to get them to pay me. They finally sent me a check almost 2 months' later for close to $800.00. What happened to the other $9000??? They came up with phony charges, phony damage claims, and phony repairs to delete my funds and keep them.
Upon hire, I had a verbal agreement with the then, Operations Manager Shawn Turner. He agreed to charge a rental fee for use of their trucks of $50 per job. I was charged $75 for each use. When contacted about this via certified letter, they denbied the verbal agreement. I was also promised by the "new" salesman turned General Manager, Pjhil Pasche that he would increase the revenue on one of my jobs to cover the extra labor I took with me. AS part of the agreement to get the job done faster. I never recieved any increase in lcompensation as promised. Again, this wasw denied. I was charged for a false damage claim. $350 was taken out of my final settlement for a damaged piece of furniture for a customer in Greenville, Texas. The customer even admitted to me that the original contractor that had picked up her furniture at the origin residence, damaged the piece. I was charged for it because the original contractor was no longer employed at Mohawk, because as was explained to me by Phil Pasche, he had a "severe drug problem". They made up false charges and I had no choice in the matter. At present, they owe me around $2000. I don't expect to ever see this money, so therefore I am filing a rip off report against theis company.
These were some of the allegations I am claiming against Mohawk. I feel that if they can't honor their word with one of their own contractors', how can they be trusted to honor their agreements with potential customers.
I have seen firsthand what contractors at Mohawk do to their customers. They break furniture, steal furniture to feed drug habits, steal furniture to pay their own bills, and even tamper with the weight of the shipment and packing to increase their take home revenue. It is an accepted practice at Mohawk Moving and Storage. The Carrollton branch is a small, financially struggling branch that has little business. So, in my opinion, they do whatever it takes to make a profit.
Mohawk hires mostly "independant contractors" as day laborers'. Some of them are not fully background checked, or drug tested. So you don't know who you are letting into your home around your valuables and around your children and family. I have seen firsthand drug use by a former Operations Manager and several day laborers'. I can personally attest to contract labor theft of customers property and such related acts. When I brought this to the attention of the GM, he simply ignored the accusations. When I tried repeatedly to contact the owner of Mohawk, Vern Larson, in Minneapolis, he simply never returned my phone calls. I tried at least a dozen times over a 3 month period.
Almost all of their independant contractors in 2006 were operating at a negative loss. How do they make this money up? Simple, by doing unscrupulous acts to increase their linehaul take home pay.
I can be contacted to provide the names and addresses of such customers who have been ripped off by Mohawk and American Storage. I have dealt with a few unhappy customer sin my short stint at the company. I was not the only contractor working for them at the time.
There is another complaint bgy a customer on a United Van Lines agent. Read about the "bound estimate" story. Ask me any questions about it, I can explain in full detail what happened. It is the same practice that Mohawk uses.
Mohawk/American Transfer is a very unscruptulous company to do business with. Take it firsthand from an inside employee, I have seen it all. This is truly consumer beware.
John
Dallas, Texas
U.S.A.
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