Been dealing with Sears and our problem (dishwasher w / extended warranty... Joke!) for 8 months now! Endless hours on the phone... Mostly on HOLD... Because when they promise to come "right back"... Well, 52 minutes later. You're still waiting! My husband has actually called from his cell WHILE still on hold on our land line! Talked to countless one-name operators... No one has a last name or employee ID#... And there is NEVER EVER a supervisor there, no matter what time of day you call. And, yes, we've talked to Source One... The CIA of customer relation clearing houses... I think I'd like a job as a Sears customer relations person... It'd be a breeze: just pretend like you're taking all their information, act like you're going to get "someone" to help, ask them to hold and you'll "be right back", and then go get in your car and go to Starbucks for a latte or go to the local theater and take in a movie... You get the idea. Just remember the old saying, folks: "Say something good, 10 people will hear you. Say something bad, 10,000 people will hear you." So Listen up CONSUMERS! Beware!
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