Hi, I just recently teminated the services of this particular establishment, Reason being is I first moved to Florida from New York I had been renting to own a 52" RCA HDTV I was nearly paid off before being transfered to Florida (aprox. 7 bi-weekly or 4 monthly payments left=about 800$ on a 2 year lease.
Now the first thing I did was make sure I would be able to transfer my agreement to Florida and was told as long as it was with a corporate store there should be no problem.
When I get to Florida I go to the St Cloud Aaron's and never was able to meet up with the GM of the store, I was told he would be in one day the very next day @ 10 am and was asked if I would come back tommorrow but to give him enough time to get his affairs in order for the day (mind you this is an half an hour trip 1 way) so I obliged and returnded the next day around 12:30PM When I get there I was told the GM had just went to lunch an would be gone for an hour. I left disgrunteled and stated he obviously does not want my business. Now I am new to Florida an happened to see another Aaron's on the way home closer to where I live so I decided to try my Luck there. Everything went well until it came time to talk about the transfer from NY, I was told they would not honor this at that I proceeded to call their 1-800 number to put in a complaint. I made NUMEROUS calls to get replys of I willhave the Area mgr. Call you (no word), I will have the District mgr. Call you (0nce again NO WORD) and last but not least I will have the Regional Mgr. Call you (Are you kidding me? NO WORD!).
Now in New York they made me feel like a valued customer an always took care of any situation with my equipment Immediately. Let me backtrack a little, (back to this particular store) so after about a week of waiting for someone to call me I drive to the store and the district mgr just happens to be there (what luck) turns out he is going to let me have a TV same model and everything (the one in New York was brand new) The tv arrives at my house and is dusty and front of it had dirt smudges. I was just happy to have my tv again by this time and would have settled for anything just let me watch some tube! Now the true problem comeswhen I go in to make a payment I feel like because I made a stink about my account I don't get the same service everyone else gets (is this because I am white an they are Spanish?).
Back to the problem at hand The HDTV will not turn on an when I called for service (3:30pm) that a service tech would call me (go figure) well an hour later I call back an ask to talk to the GM, I was told he was closing a deal. (ya right) an was told in the contract they have up to 5 days to fix the tv. (I cant find that anywhere in the contract) I asked if a loner was possible while this one gets fixed I was told it was against policy normaly but the GM said OK but I would not have a TV till monday at the earliest. (I have to workSat. 6a-5p) they are closed on Sunday. Now I waited 1 week for someone to call me (never did) and then waited 2 days to get the tv (they advertise same day delivery in before noon) I was there at 11am (same thing with recliner) didnt get it till the next day.
Now after thinking about it I decided I no longer wanted the Tv that had to be fixed and wanted to terminate the contract on this tv and start a new one on a whole NEW TV, I was told the mgr was gonig to be nice an allow this to happen (be nice You got to be kidding!) I am supposedly considered an outstanding customer because of early payments ect. When the rep. Stated he would allow this to happen that was the final straw. I stated to the rep. On the phone"this business relationship is not going well an I would like to terminate my aggrement", I was told that since I was so far ahead in payments the GM was and I quote "not going to break his back to pick up the equipment" I replied that they will pick up there equipment that I will give them a call Sat. To schedule a time to pick the equipment, if not they will be in violation of there own contract because I am terminating all business with them I DO NOT FEEL LIKE A VALUED CUSTOMER I FEEL DISCRIMINATED AGAINST! I also stated that my current payment period had not ended that I would be expecting a refund for sept payment since I paid it early for the services of the tv and will no longer have it IF not they can speak with a lawyer. She stated ok I stated I would be calling to schedule a pick up tomorrow!
Just for the record at no time did I feel like they really wanted my business, I guess the thought does not cross their mind that WE ARE THE PEOPLE WHO MAKE IT POSSIBLE FOR THEM to take home a check every week AND I WOULD LIKE TO FEEL SOMETHING LESS THAN DISCRIMANATED AGAINST!
Ricky
Kissimmee, Florida
U.S.A.
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