My wife and I thought it would be nice to buy our daughter a cell phone for Christmas. We went to the Frenchtown Mall in Monroe to the AT&T Cingular store to purchase a phone.
The sales representative suggested a pay-as-you-go phone. We had to pay $80 for the phone but with the $50 rebate the representative said we would get it seemed like a good deal.
We explained to the representative that the phone was a Christmas gift and that we would activate the service after Christmas.
We sent in our rebate form and never received our rebate. We called AT&T and asked them why and they said it was too late. We activated the phone on Christmas morning and they said the rebate expired on Christmas Eve.
I can't help but think the December 24th deadline was set knowing people were going to get their phones on December 25th and activate them afterwards.
I explained to AT&T that their sales representative neglected to tell us of the December 24th deadline when we purchased the phone. They said they were not responsible for that and there was nothing they could do for me.
Another rebate rip-off by AT&T! We were ripped off again by AT&T for another $110 worth of rebates and incentives. We sent in all the appropriate forms and filled them out properly and sent them in on time.
When we didn't receive yet another rebate we called and asked why. AT&T said they never received our forms. We mailed them in again and they said they didn't receive them again.
I talked to a customer representative and he said to fax the forms in and he would take care of it. I did so and now they're saying the fax for the rebate was received after the deadline.
How convenient for AT&T that they neglect to inform their customers and apparently never receive their rebate forms until it is too late. If you read their fine print they try to blame the U.S. Post Office in advance for them losing or misplacing your mail. It's as if it's all planned out in advance.
Can anyone help me with this? Whatever happened to the customer is always right? Can I report them to a collection agency like they would me? I want justice! And my $160 worth of rebates! I would love to be involved in a class-action lawsuit. Please feel free to contact me.
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