Walmart store #3117 - Unicity Mall, Portage Avenue, Winnipeg, MB Canada
I had been buying sub-$600 laptop, and realized that Walmart was marketing a $469 laptop. I visited the Wal Mart, and after taking a look at the choice, I chose to check out among the notebooks that have been closed up within the glass "crate". It was the only real device they'd, and also the container was previously exposed. I didnot obtain a great consider the deviceis specifics, and requested the individual from that division when I didnot enjoy it, whether it'd be not a problem to create it back. She stated no, so long as you've your bill.
I settled, and quit the shop. Once I got house, I popped it and discovered it had been some of those "shiny" LCD shows, that we do not take care of. I chose to provide it a little of the attempt, and that I blocked it in, and switched it on, and utilized the BIOS. I created my brain up that I truly did not need this notebook, and chose to return it, not 45 minutes in the period of purchase.
I returned towards the same Wal Mart, and experimented with return the notebook. The cashier in the register stated it'd need to be authorized, that she cannot approve a return like this. I discovered that peculiar. The Assistant Director, Daniel, arrived and stated that, sadly, Wal Mart can't take results on an available-container Notebook, even when it's not been utilized. He explained I'd need to cope with Compaq. I became angry, and requested where this plan was mentioned, as about the wall directly behind him it mentioned they have a Satisfaction Guarantee on computers and computer components.
He explained it was an "inner plan" and it is not printed for that community. I told him that 50% of the notebooks within the show were open-box, what exactly about customers who buy these, to which he responded they might advise those clients once they bought them they couldn't return them.
I said I had been likely to contact the Store-Manager and also the Area Supervisor, and he did not care. The Store-Manager choose to go house for that evening, and also the Area Supervisor isn't on vacations.
A contact to Compaq confirms my feeling that you simply can't return an item to HP/Compaq that you have bought elsewhere. They believed to cope with the store.
I find this supervisor, Daniel, and Wal Mart itself, really un-customer-friendly, and that I am declining to complete all-business together out of this point forward.
The interesting part about that tale is the fact that I used to be returning the Compaq to Wal Mart simply to trade it for that Lenovo they'd. Today I've no purpose of purchasing anything from the shop who'll not remain behind the things they claim they are doing.
I believe I'll even be getting advertisements out within the nearby papers describing my tale, therefore additional customers do not get cheated by Wal Mart.
Cam Giesbrecht
Winnipeg, MB Canada
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