I have a 2-year contract with cingular AT&T that is ending this coming August. So, one day, I called to make a payment over the phone like I usually do. After I made the payment, I asked the Representative when will my contract end? She said, the contract will end in August 24. She also said, "Are you planning to leave us?" I replied, "I don't know yet." and the call ended. I received a bill for $259, then anoter one for $197, then another for $147, and another one for $221.
So, this morning I called for an explanation. The agent replied, you and your wife used over 1,100 minutes past your regular 1,000 minutes. TThat's a lie because we tried not to use the phones and because we knew what they were trying to do. And because they know that I would not renew with them.
Where is the Trade Commission Department in all this? What is our recourse as poor working people? As I told the lady this morning. I am part of a 1,500-member church. I am going to find as many people I can, who use Cingular-AT&T and tell them about my experience.
Oh, I have another option. I advise all of you to use Metro-PCS. No contract-No messing up your credit-Unlimined calls day and night-Free text messaging for just $45 a month. Lets do all these things because we are the powerless.
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