After reading other consumer complaints complaints about Evans Glass I felt very compelled to share my own experience with said company in the hope that I can protect other consumers.
After having received quotes from several companies, including Evans Glass, I was originally planning to have Washington Energy Services install replacement vinyl framed windows in my house. But a lady from Evans Glass kept calling/pestering me as to why I didn't want to use their services. I finally succumbed to her pestering and allowed a "Commercial Sales Rep" to come out and basically write a new quote for about 5K less than the original. Now, three years later all I can say is that I would have gladly paid more to have Washington Energy Services do the work because at least they would have done the job right and installed windows with a proper nailing flange/fin.
Where to begin? Firstly, the Evans Glass installation crew looked like a group of guys collected from 1st Avenue... Unshaven, smoking, poorly dressed, lots of foul language... You get the picture. The original aluminum windows in my house were installed with nails and construction adhesive making them difficult to remove. So the installation crew cut them out, leaving the aluminum flange in the house frame. The problem with this was that around several windows, they left a gap of almost one and one-half inches wide. And with no nailing flange on the new windows I now have a great big gap between the window frame and the house siding that is filled with nothing but caulk. Now, barely three years after the installation the caulk has separated from the window frames leaving huge gaps for water intrusion when the winter storms hit.
I'm having large portions of my house remodeled next month. The remodel contractor took one look at my windows and asked what amateur hacked up my house? He said the installation may not even be up to current building codes. He's working up a quote to fix the problems and I've got a good mind to sue Evans Glass for the cost of the fix; I won't let Evans fix the problem because their solution is to just apply more caulk which will crack and separate within a few years anyway.
Bottom line... DO NOT let Evans Glass talk you into their "Retrofit" solution. You will be VERY unhappy with the result.
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