Another Dissatisfied customer: I have had sprint close to ten years. The company put a feature on my bill (VisionWare) that I did not consent to.
When I asked for it to be removed from my bill, I was faced with numerous unprofessional treatments. I was told from "Marcus" V01, Supervisor at the Virgina office, this was on my bill for 3 months and he can only refund me up to 60 days. Which some how he came up with $15.00? VisionWare is an addtional $15.00/per month. 60 days would be two months which in most places would add up to $30.00.
And it was my fault because I just caught it on my bill. Since their bill's have recently changed to show more detail on them, this is the only way I new that I had this illegal feature add. To try and blame the customer for trusting in your company, is not only bad business but it is down right wrong.
I use to promote my service with sprint. Unfortunately I can't do that anymore. I do not want to be with a company that blames it's customer for there feature slamming. It is sad to me to have to leave your company, but "Marcus" mad it clear to me, that your company is no longer trust worthy, and I don't want to do business with that type of company. Thank you if you actually read this.
I have just started the process of cancelling my service. I haven't had any adjustments to my account or new phones from sprint for over 4 years. But some how I am still under a contract until Aug. 7,07.. This is just par for the course.
I sent a e-mail to for complaints with sprint
Len. J. Lauer@mail. Sprint.com
and / or
'Gary. D. Forsee@mail. Sprint.com'
they are the president and chairman of sprint
I hope some of the ROR use this e-mail. This is another avenue to express our dissatisfaction with a company that keeps abusing it's customers. And then tries to blame us for there short comings.
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