Dear ATT,
I have finally figured out why my text message service quit working. At some point when ATT took over Cingular they changed the Text Message address. I was still trying to send to the old address: (@mobile. Att.net). No one with ATT or Cingular told me or explained that the address has changed to: (@txt. Att.net) "new address".
I contacted customer service about this several times and also went online for help. I even went to your store several times for help, they all told me the same thing: That I did not ever have Text Message service. However I can pull up several years of back bills and show you were ATT/Cingular/ATT charged me for this service on a monthly basis. It is hard for me to believe that ATT service Reps did not catch this with other customers accounts.
I was never told that the text message address was changed.
I feel RiPp-OFF by ATT for this service blunder. I just wonder how long my text message did not work and how many text messages I did not receive. I further cannot understand why the employees of ATT took the stand not to help me in this manner. EVen when I changed my plan 2 weeks ago the rep at the store did not explain to me these changes. I figured out this weekend that the addresses had changed.
I do not like this type of customer service and while I am on it; the manger at that Marianna store has got a bad attitude, that is why I only deal with you ATT.
I started with ATT when they were brand new company in Miami, Florida, they only had one store then (in the Miami Area). I feel like I should receive better service from the tech department and from the so-called trained customer service people.
This whole manner has left me with a bad taste for ATT. I am not satisfied with this treatment and feel RiPp-OfFF for good.
Thanks again for NOTHING!!!
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