Worldcom forwarded the first monthly service bill to me for the month of 7/23/01-8/22/01 — I never received a phone from Worldcom, nor had it activated until 8/24/01, two days after their first monthly bill to me.
Afterwards, each and every single month I was to receive 320 off-peak minutes, I was only receiving 120 and being charged for the additional 200 promotional minutes, totaling over $60.00 each month. I made numerous calls, to no avail. Sent letters, with no responses. Five months later, on January 14, I finally receive a credit in the amount of $248.00 for the months of September-December, and was also advised at that time by Colia, a representative not to pay the bill until next month's bill arrived to make sure that I received my proper credit, she would be taking this matter to her supervisor since at that time, I had been overcharged every month for six months straight and there was no need for this.
Not only did I never hear from a supervisor, I continuously got charged $60.00 each and every following month for my 200 free minutes, and then January 22, 7 days after being advised not to pay the bill, they deactivate my service for not paying the inaccurate bills I received every month.
Three months later, April 5, I receive a DELINQUENT NOTICE/TERMINATION OF MY SERVICE IF I DO NOT PAY THEM. I contacted them and not only advised them of my situation, and that termination took place three months ago, but that I am still owed credit to my account and was getting nowhere. I was advised at that time to write to Janet Fox, Manager, which I did on April 16.
I never received a response of any sort from Ms. Fox, only three months later, July which is now six months after deactivation, I receive a bill for the first time for a deactivation fee, still no proper adjustments were made to my account for the outstanding credit owed me. I contacted Worldcom and advised Jennifer, a representative, of my year long problems, where things stood with me and Worldcom, I received no responses or credit, nor would I be paying any deactivation fee, nor any charges for services that I did not have.
If I had to file suit, I was prepared to do so. She then advised me that my file indicated that Ms. Fox did receive my letter only to state: "CUSTOMER IS WRONG", and just left it like that, she never responded and/or attempted to address my complaints and concerns, which are 12 months of overbillings.
I was then advised that I could take this matter up with the Corporate Complaint Headquarters, which I am in the process of doing.
Lisa
Philadelphia, Pennsylvania
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