My shipment was picked-up on June 3rd from Chico, California and delivered on June 28th (without my matching sofa and loveseat) to Bogalusa, Louisiana by All American Moving & Storage.
The whole move was a nightmare.
1. After giving a detailed description of the items I had to move to All American Moving & Storage Rep, I was told that it would cost me 1735.00. At the time of pick-up, I was told that the actual charge would be 2598.45. BIG, BIG difference, but I had no choice by that time, I had to pay.
2. When I spoke to schedule the move, she told me that it would take one to two weeks from the time of pick-up for the delivery. It took a total of 25 days.
3. At the time of delivery, the driver of the truck refused to drive down my gravel driveway, stating his truck would get stuck. (Later my brother in-law, who has been a trucker for 20 years, told me that the driver was either lying or didn't know how to drive a 18 wheeler.) I spoke to the drivers supervisor to see what options I had, she told me that I could rent a u-haul and have the driver transfer my items to the u-haul, which would cost me over 400.00 more. She was very rude to me and told me that I had two hours to complete this move or that they would start charging me by the minute. I ended up renting a storage unit, so that they could have a close by location to drop off my items.
4. The worse thing was the fact that they lost my sofa and loveseat, I mean come on, how can someone lose two sofa's!
The employees at All AMerican Moving& Storage realized that my sofas were missing on the date of delivery, which was 6/28/02. It is now 8/23/02 and not once has anyone from this company called my home about the missing sofas. The first couple of weeks I called many times a day, but I kept getting the run-around. (example: I was told to call back in a couple of hours to speak to a supervisor, then when I called back in a hour, I was told that the supervisor just left.) When I finally talked to a Supervisor, she told me that she would check into it and call me the next day, but she never did. There were many promised call-backs, but not one took place. It is now almost three months since I have had a place to sit, and I still don't have my sofas or reimbursement for them. Please imagine not having a place to sit for your family of four plus embarrisingly your guests/visitors. This whole time we have had to sit on the floor and All American Moving & Storage is still not responding to any of my calls or letters.
I have filed a complaint with the Better Business, I am now asking for complete cost of the sofas, plus 2.90 per day from the time of delivery to the time I get reimbursed (2.90 is the average cost to rent sofas in my area). And of course for the money I paid All American Movers & Storage to move my sofa and loveseat.
Barbara
Bogalusa, Louisiana
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