Usacomplaints.com » Shops, Products, Services » Complaint / Review: Bargain Network And Vertrue - Bargain Netowrk and its owner Vertrue is runnign a scam and knows it. #233897

Complaint / Review
Bargain Network And Vertrue
Bargain Netowrk and its owner Vertrue is runnign a scam and knows it

I have worked at Bargain Network as a TSR (telephone sales rep) for 10 months and quit just a few days ago. While working there I have learned a few things about being charged money when it is unauthorized.

If you EVER have a charge that you did not authorize simply call the company and let them know you will be contacting the Attorney General as well as the Better Business Bureau to report their activity. I guarantee the company will refund your money. While working at bargain I found out that if any customer mentions the AG or BBB to immediately get a supervisor and do not go any further with the customer.

Bargain network knows what they are doing, we do tell customers that if they do not cancel they will be charged $39.80 for the Bargain program as well as $19.80 for any additional programs they have authorized. The problem is that they do not say "this is the date, cancel by then" they quickly say "The $9.95 per week will be charged to the debit card at the monthly total of $39.80 on (date) unless you cancel by the end of the trial period". People generally don't listen, we are also told to speed up through the script. We will slow down at some points like when we tell you about a free gift card but when talking charges we would speed right through it.

Now, on to the up sells, before we give you a user ID or password for the web site we jump into another program you can join for a free 30 day trial where you can CLAIM a free gift card. That is the keyword folks... Claim... If you do not send in the coupon you will not receive the card. They also do not tell you a date to cancel at all, only " cancel within the trial and you are under no further obligation", almost all the people I signed up agreed to these programs as well. Not because they want them because we are tricking them into signing up, they don't know what they are getting themselves into.

In my opinion and through what I learned from working there for 10 months, Bargain Network and its subsidiaries will charge your credit card whether you cancel the programs or not. You see, the member support people get paid for saving a membership, so lets say you call and tell Joe Blow you want to cancel your membership, he will pull up your account, ask you to hold and never get back on the phone with you. This way he took the call, logged it as you want to cancel and then simply logs it as a save, he gets paid.

Basically stay away from this company, they have old outdated listings that you can get anywhere on the Internet. The vehicle listings are crap too, they send you the listings of auctions in your area and if there are no auctions in your area they wont tell you and still sign you up with a friendly " we should be able to help you out" Its a SCAM.

And by the way... There was a shooting at the Houston Texas office where two workers were killed by a disgruntled employee, remember that when you call, and realize its a wonderful place to work... Not


Offender: Bargain Network And Vertrue

Country: USA   State: California   City: Goleta
Address: Hollister Ave
Phone: 8059682020

Category: Shops, Products, Services

0 comments

Information
Only registered users can leave comments.
Please Register on our website, it will take a few seconds.




Quick Registration via social networks:
Login with FacebookLogin with Google