My internet stopped working on June 27. I called Charter to have it repaired. Someone came out on June 30th and said that there is a problem with the outside line, and he would have to call a special repair person to fix it. He said the repair person would be there the next day. The next day came and no one came to repair the outside line.
It is now exactly 3 weeks later, and I still do not have internet. My boyfriend and I both do business online and have not been able to do so for 3 weeks!
So, we have called numerous times over the past 3 weeks to request to have this fixed. Every time we call, the customer service person gives us a different story. We have also been hung up on numerous times, shuffled around to different departments, and have not gotten anywhere.
To make matters worse, Charter has apparently outsourced their customer service call center to India. So, sometimes the people we speak to can not effectively communicate with us (they will pick up on "key words", but not understand everything we are saying).
Charter repeatedly makes appointments for this mysterious "special repair technician" to come out, but this person never shows up. If they have shown up, they certainly haven't repaired anything.
This has caused us so much frustration, not to mention lost income.
0 comments