On Sunday July 1 my husband and I went into Hastings sotre #9664 in Bryan Texas to pick up a couple of books that are required reading for our son.
We decided to make some additional purchase of DVD's and our total purchase was $78.91. I proceeded to write out a check for that amount and left the store. When we got outside, we realized that we already had a movie at home that we purchased, so we went right back in to make an exchange.
What a mistake that turned out to be!
I was told by the cashier whose initials are "RB" that she would have to void out the whole sale since we paid with a check and re-ring the new sale. No problem (so I thought). After ringing up our purchases (minus the one DVD) the total was $72.43. Unfortunately, I didnt have any more checks on me so I used my debit card for this transaction.
"RB" made a copy of my voided 1st transaction stating that it will not be processed through my bank and the receipt is for my records.
On Friday night July 6th I checked my banking info on-line and guess what I have 2 charges from Hastings for $78.91 and $72.43 causing my account to have an overdraft with additional bank charges of $60.00 for returned checks.
I called Hastings on Saturday morning and was told that the corporate office in Amarillo will have to look into this matter, but they weren't open until Monday.
Monday morning at 9:00 AM I called the customer service number explained the situation and was told to fax the voided receipt and a copy of my bank statement to prove I was double charged. I faxed the info over to them and waited about 15 minutes and called to verify that they received the fax, and they did. At this point I was told that the papers would be sent to accounting office and will be looked into.
After not hearing anything for most of the day, around 4:10PM I called and was told by a CS rep that accounting has it and we haven't heard back from them yet.
I figured OK that's fine I'll call in the morning and see whats going on. So on Tuesday July 11th I call about 10:15 AM to be told again that they haven't heard from accounting and they have been having problems with their bank issuing refunds anyway and this is a normal problem!!!
I called again at 4:30PM to receive the same answer and was told that no matter how many times I call the answer will be the same until accounting gets done investigating the problem. There is nothing to invesigate, they have the proof in their hands in black and white!
I am angry because the first sale should have never left the office as I was told and having a company take its time when other peoples money is involved is poor customer relations! Also if this is a normal problem, shouldn't they look into changing their policy?
After having the information for almost 2 business days, I was hoping to have some results even an update as to what is going on. One thing for sure though, I will not write any more checks in Hastings!
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