I am writing to add to the claim of problems with wedding gown preservation. I had my wedding gown "cleaned, preserved, and repaired" by Continental Gown Cleaners, Inc. I have come to find out that Continental and Prestige are one in the same...
Anyhow, in 1995 I sent my dress to them and received it in a SEALED box. It contained a warranty, but the box MUST REMAINED SEALED or it would be void. I faithfully trusted that my dress was indeed cleaned, repaired and preserved. I left the box sealed until today (9/6/00). I heard a report on the news to "beware" of dry cleaners that want you to keep the box sealed, so I called the phone number on my warranty (1 (800) 441-GOWN) and they answered the phone as Worldwide Gown Cleaners. So I thought, OK, they changed their name. I was told that Continental was no longer in business and I could open my box and they would reprocess it for a mere $150.00. I opened my box and what did I find? MY DRESS WAS NOT EVEN CLEANED! The repair was NOT done, the stains were still there and to make matters worse, they put metal safety pins through my gown which left little black holes in the fabric!!! I could just vomit! The woman at Worldwide insisted that they have NO affiliation at all with Continental or Prestige. (Yet they have the same number-gee what a coincidence!)
Is there anyone out there who knows what to do from here???
I would appreciate any help. E-mail me at [email protected]
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