Aaaaaagggghhhhh!
On our Feb. 2002 bank statement I noticed a charge for a debit to our account in the amount of $61.02. We did not recognize the amount or the vendor - AMR Long Distance. I called the bank and contested the charge. The following month our account was credited while the charge was investigated. I was unable to get contact information for AMR.
The following month, March another $61.02 was charged to my husband's debit card as "Long Distance Su" - not company name or contact, but we did not catch it. April, another $61.02 was charged to our account-payable to AMR LD Service P.
As I was going over our bank statement for July/Aug. Another $61.02 was deducted from our account. This was listed as "Purchase Disc LD", with an 800#. I called the number, which provides the customer service for this company. They were unable to give me an address or fax number, unless I faxed my request to them, but said the company was DirectOne. I faxed them 3 times & finally got a response with a phone # (800) 665-5276. The customer service agent, Francisco, agreed to credit our account for the August charges.
At that point I remembered the February situation - pulled out our old bank statements & discovered the March & April charges.
Niether of us has any idea how they obtained his debit card #. This totally sucks.
The bank can only got back to May & sez we're stuck for the March & April charges & that they cannot block this company from accessing our account in the future. They suggested closing the account & cancelling the card (we did!)
This account was opened in Englewood, CO. The customer service guy read me the name & address of another customer, thinking it was our charges. The other customer was in Englewood, CO. I'm wondering if this is a coincidence, or there's some link to that area or that specific bank.
This is costing us money & time and it doesn't seem like there are any consequences for this company & they just keep on keeping on, meanwhile taking lots of $ from lots of people. It sucks!
Anything we can do - like a class action lawsuit?
Debbie
Yakima, Washington
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