National Home Protection offers a $50 Home Depot refund [debit card] for every insurance policy placed with them. I purchased two [2] policies on 4 Aug 08 for a house that I own and leasing to others and my my other house where I live. I followed their instructions and sent in the forms as required. I called their office a month later and was told I would receive the gift card redemptions [2] in Feb 09.
I've never received them. I wrote to them using their web site form 8 times in the past 2 weeks requestiong the gift cards to no availe. I called them 4 times, each day commencing 29 Jan 09 and spoke with 4 different agents who told me: the forms were sent in early; the forms were rejected; they will contact the rebate department and have the gift cards sent to me; a supervisor will call me shortly; send in new forms. I sent in new forms as requested to thier rebate department.
I've been very patient in pursuit of the refund gift cards but assume this has to be a scam as their story line constantly changes. From "... The cards will be sent to you in Feb 09...", to "... Your forms were rejected...". And now, "send in new forms".
When I was told to send in new forms they e mailed them to me to fill out and return. The new forms are for gift cards from Lowes, not Home Depot. I filled them in and returned them to their rebate department with all other supporting documents [proof of purchase[s] and insurance papers].
I wonder what they will do next to avoid honoring their commitment.
0 comments