I would highly recommend NOT buying anything from Little Dealer, Little Prices! This is a company located in the Phoenix Metro area with three locations.
We originally purchased our trailer from them in used condition (a four year old trailer @ purchase). Later, the trailer developed leaks at the beds - this trailer has pull out beds / canvas.
We brought the trailer in several times for service, and they were not getting it fixed. Each time they would do something different, apparently not test anything, then release to the customer (me!) in the same condition as before! Later, they admitted it was a manufacturer defect causing this - you would think being they sold me the trailer, there would be some level of accountability from them to at least resolve the problem!
The last time it was brought in, they guaranteed it was fixed once and for all! Upon finally testing the unit, you guessed it, it leaked again! I further reviewed the repairs and had another independent mechanic / service technician take a look - they did an absolute horrible job trying to "band aid" the problem. They used gray putty material, which is typically used to seal roof components and corners on RV's to seal the pull out bed / canvas material!
Basically, they attempted to "bubble gum" the canvas to the frame to prevent the leaking. First of all, the putty isn't meant for this application - and would be temporary at best, since it isn't a glue or permanent fix - just like bubble gum can hold something together, it will eventually break!
When I called them, one of the service managers basically alluded to the fact there is really nothing more they can do. She also accused me of doing something to the unit to cause the leak and pointed out that "things shift over time - we only guarantee our work for 90 days".
This was less than six months later. Certainly a $500 repair should last longer than that! And I agree with her - something did shift, because "bubble gum" isn't meant to last very long and was a temporary fix at best. You can temporarily seal any leak on a temporary basis, but it isn't a fix and will not last!
Furthermore, the fix was nasty - ugly gray putty was all over my canvas, making it sticky and look horrible - they didn't even clean up after doing the work. Furthermore, since the putty isn't a permanent fix, every time you open / close the bed, more of this stuff falls out and gets all over the place. I don't claim to be a professional service technician, but common sense tells you this is not a permanent fix and was outright shoddy work.
I sent a detailed letter to Little Dealer Management - I took the time to outline all of the issues in a very professional and calm manner - not even a response! Whether you do something or not is not even the issue here - I would think management would at least be concerned enough to call the customer and attempt to get more details and understand the issue - customer service 101!
For more details, please check out my web site (should be up soon). The site is being professionally developed and is dedicated to consumers - my case will be highlighted on the front page of the site, but other consumers will have the ability to post comments or talk about their experiences with any company - good or bad!
This site will have links on all major RV sites, and will have some high priority in the major search engines - should be a good way for consumers to voice their opinions and hold companies accountable for their service - good or bad! This site is really dedicated for RV'ers... I will also have my letter to them posted here, along with exact dates, copies of service orders, and pictures of the horrible work - you can decide for yourself!
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