My family and I went to them to start preplan funeral arrangements for our dad. A month later he died. He died at 7pm and about a hour later Ken Liley called and said we needed to be there the next day... I told him we would sometime... He wanted a exact time, was rude and ill toned... My dad just died I couldn't believe he was acting this way... We went there at 10am (15 hrs after our Dad died) And was told we had to redo the contract... I asked why, that we already did this and he said "you girls can't pay $100.00 a month it would take 10 damn years to pay it off " (he was ill toned) that we would be better going to a loan company. I did not appreciate his manner... This could have waited till after my Dad was buried. I could not set there and listen to him anymore and told my sisters that i couldn't take him anymore that they would have to do it... I left. Then my sister came out after a bit and told me I had to sign papers. I went back in and I could not read what he was wanting me to sign. We signed under daress like robots we were not in the thinking of signing papers we were thinking of our Dad... The amount on the first contract was lower than the second one. We were told in the first contract that the price would not change that it was locked in, but now it was higher. On the 3rd paragraph it said services and merchandise were garaunteed. We were not told that if the funeral was on the weekend that it would cost us more. There were no options given.
And later after the funeral we asked why and was told that "you girls know better than that, to know that when things are done on the weekend it costs more".. I told her (his wife, Judy) to not talk down to us, we are not children. I was told by other funeral homes that they were suppose to have told us of other costs and it would have been our decision when to do the funeral. His wife is kin to us and we did not tell them of any insurance etc but they knew all about Dad because of the kinship. I asked the insurance company how he knew and she told me to ask him, I did but he wouldn't tell me. He just stared at me. We were pushed and treated very rudely. There was alot of behind the scenes talk. All we wanted to do was make sure our Dad got what he wanted, he had been telling us since we were young what he wanted. There was alot of discrimination because we are American Indian descent. We did not want it to get out of context, that it was our Dads funeral. They didn't like the fact we didn't buy their cards or book (we made our own, personable to honor our Dad). They were on the phone the next day calling my dads insurance company a family member from my Dads side, must have told Ken Liley. And a death certificate had not been sent yet. They treated us like we were nothing to do with our Dad, like it was their Dad.
Liley Funeral Home are not the people they said they were on the channel 12 news a few weeks ahead on the business break. We should have checked into other funeral homes, in the future we will. I have been told by others that they treat alot of people that way. I am glad our Dad was not buried in their site.
0 comments