Dear President Greg A. Klimek,
Hello We are 3 new customers to Verizon. We just want to let you know how one dealer kiosk in Southern California's West Covina Mall - lower level - is representing Verizon services. There are various existing complaints regarding this company already and I want to bring it to your attention how they are dealing with us, the consumers.
The Company is Skyline Communication at
9037 Plaza Dr West Covina, Ca 91790
West Covina California 91790. (lower level kiosk)
Manager Patty Mendoza (626) 338-2120
I bought 2 phones and my boyfriend bought 1.3 in total, plus service. Both of us wanted a 1 year contract but he wouldn't mark either 1 or 2 years. After we signed he said we have 2 years, even without any mark on either box on the contract, and that there is a $35 fee to change it to a 1 year because he connected for 2 year service. Regarding Verizon's contract, He (Melvin Nogalas) would not take any of our personal information like business, employee numbers etc. Even though we wanted him to for our identity and account safety.instead he wrote "self", which both of us are NOT self-employed. They encouraged us to sign BEFORE they filled it out, but cautiously we wrote next to our signiture "3 day trial, refundable service agreement".
When we attempted to return the phones for a refund they said we had to pay $1400 because of Verizon fees (very vague, avoiding all questions). We decided to call Verizon directly, after being yelled at the kiosk. We are now stuck with (3) V200s without service. Luckily, a great representative on the Verizon phoneline said we have 15 days to disconnect w/out penalities. They brought it to my attention that Skyline Communication activated ONLY 1 of the 2 phones I purchased. I have receipts that I paid for the three phones, yet only 2 are in service. They just gave us figures and fees that if we should decide to return the phones, it will cost us $1400.00- pointing the blame on Verizon. They say Verizon penalizes them, and if they are charged, they can make us pay $350.00 PER phone to compensate.
I dont have any proof that Verizon will not penalize Skyline for cutting the Verizon cell service plus they are very avoidant, defensive and rude in response to all our inquiries. I had to call security on them to get Patty Mendoza's boss's name and any outside information on Skyline Communication. Patty wrote down a number, which ended up to ring back at that SAME kiosk at that mall! The manager real name is Patty Mendoza, yet she wrote down her name as Patty MENDEZ.
Because there are already complaints at the mall on this kiosk, the mall management gave me her real name. It's very complicated and we've taken Fri, Sat, Sun, and will take Monday off work to resolve this. Even if we get stuck with hundreds of dollars in hidden fees after this is all done, we dont want to be linked to such horrible service. This $1400 Verizon fee of theirs makes us feel helpless. We dont want this to happen to further customers being subjected to this sort of treatment, we would like to help you in any way to get you proper representation. An idea, when I used to work at Brea mall, are Secret Shoppers, who make a purchase and can log down the customer service of the company. Skyline Communication customer service when returning product is absurd.
The story goes on and on but I want to share with you the parts regarding Verizon Wireless Company's name and representation. As customers, we assume that these mall booths are honest representations of Verizon.
Suprisingly, they would not even deal with Verizon directly in a professional manner over the phone. The manager kept avoiding his calls. He filed a complaint for the three of us.
The West Covina mall already has complaints on this Skyline booth lower level, of the mall. (West Covina Mall management offices to review existing complaints on Skyline Communication are (626) 960-1881 & (626) 960-8032) My last resort is Better Business Bureau and court which I fear might give Verizon a bad name. Please contact me with any options I should take regarding this matter. Thankyou
Again, their manager of the Skyline Communication booth to contact, lower level of the mall is Patty Mendoza (626) 338-2120 who dealt with us in a hostile manner.
Maria
West Covina, California
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