Usacomplaints.com » Shops, Products, Services » Complaint / Review: Snappy Citgo Convenience Center - Unfair buisness and customer service practices Ripoff. #217508

Complaint / Review
Snappy Citgo Convenience Center
Unfair buisness and customer service practices Ripoff

I had stopped in for gas on Monday April 16th around 11:19 am and I was pulling up into the this particular gas station at 2477 S. Archer in Chicago at the intersection of Archer and Halsted. As I was pulling in a gentleman in a older model Jeep Cherokee was pulling off unaware that he had paid for gas and then about 5 minutes later he's pulling up and approaching me saying he had paid for gas when apparently it didnt show because machine had reset itself. I assumed that he had already pumped his gas when I pulled in and was getting ready to leave.

Then he's going into the store telling the two men working behind the counter that he had paid for gas until they and myself had seen he pulled off then he's telling me I am responsible for his purchase when in fact I'm not and I want a refund of the $15 because I am not responsible for paying for another person purchase when they pulled off from the pump and that the station attendants had failed to say to the man that if you leave the next customer after you is NOT responsible for paying for your gas that you didnt pump and had paid for prior to the next person showing up. The station attendants were two Indian males one was balding with a beard and the other had short dark hair and the gentleman who did this was also a male described as Jordanian and was wearing jeans and a grayish jacket and drove a two tone gray early 90s model Jeep Cherokee with a leather grill bra on the front.

The attendant told me that this has happened 3 times and didnt say when it happened, but apparently this guy has done this before and yet they stood there like it was nothing and that's not right that I have to pay for someone else's gas when they neglectfully pulled away from the pump and I assumed they had already pumped their gas and was leaving. I want the money back from this because it's not my responsibility to pay for this man's purchase when he pulled off from the pump and should be responsible for his own purchase. All I want is the $15 back because they failed to place signs or some notification on pumps and on the door of the store informing customers that if they leave after paying for their gas and didnt pump the next customer is not responsible for paying for their purchase and the station management will not issue a refund to get customers to think long and hard that they can pull stuff like this and defraud people and allow gas station management to do stuff like this by making another customer pay for gas for someone else's negligence for leaving when they didnt put their gas in.

Obviously this guy could afford gas if he could come out of Dunkin Donuts that's next door to this station with a hot cup of coffee. I am also reporting this matter to the Better Business Bureau as well and with the City of Chicago so it's on record. Gas station owners have a responsibility to notify consumers that if they leave the next customer that pulls up to the pump they were at IS not responsible for gas they paid for since they left the next person assumes that pump is free to use.


Offender: Snappy Citgo Convenience Center

Country: USA   State: Illinois   City: Chicago
Address: 2477 S. Archer Ave
Phone: 3122254700

Category: Shops, Products, Services

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