If you haven't already done so file a complaint to the bbb (better business bureau) and the ftc (federal trade commision) we should try to shut this scamming business down!
I ordered ink cartridges for my lexmark printer in august and recieved the wrong ink cartridges. I then went onto their website printed out my return label went to the post office and tried to purchase a tracking confirmation that the website said to purchase to track your order and wasn't able to.
The post office said i couldn't add anything extra to the return because of the prepaid postage label. I sent it back within 30 days and waited and called and emailed and got nothing in return.
It is april and i still have not given up i recently got a hold of someone on the phone, which was the beginning of february the lady emailed me 2 pages that i signed and dated with my new address saying that i sent the items back and that
I would be getting a refund and if the items by chance came back to me that i would send them back to the company etc.
So i signed it and faxed it to them she recieved it and said that my refund would take approx. 8 weeks.
I waited and waited and finally called them at the beginning of april and was told that my check was sent out to me only it was sent to my old address.
I then corrected my address again letting her know that i already had signed and faxed over a paper with my new address to their company months ago and she updated my address and now i wait for another check to be sent out to me.
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