I recently contacted Dish Network Corporate about one of their customer service agents calling me a "f*ing bitch". I was told by Mark 19Y that he would do everything he could to find out who it was that i spoke with, but because i had used my cell phone he could not guarantee this.
He asked why i had called and i told him that i wanted to know if i could pay my bill at the end of the month. He stated that he would allow me to pay it on the 31st of July. I called on the 26th of July and asked the customer service rep why i was getting a disconnect message on the tv. She stated that that was a warning and that she saw in the notes that i had until the 31st of July.
That was it. I woke up on the 30th of July and found they had disconnected my service. When I called dish, i spoke with Brenda 929 who was very rude and nasty. She stated that there were no notes from Mark about delayed billing for me, just htat they had taken care of the employee who had called me the above.
I called back and spoke to another supervisor and she stated that the only notes that she had in my account was that i had tried to used credit card auto pay on the 26th of JUly. I explained that i had NEVER done this because on the day in question i was at work. When i demanded an investigation into my account and deleting of information she got very rude.
We have had problems with Dish Network from the very beginning. We are out several thousand dollars due to improperly installed service.
YOu are literally at their mercy because you invest alot of money with them and if you leave, you may as well throw your money out the window.
Charlie chat is a joke. They will only let you talk to him if you are going to say something nice.
The government needs to step in an do something about this company. Why as consumers are we required to put up with name calling, bad attitudes and outragious lies.
Do no get dish network no matter what they offer you... They lie and deceive people. Do make the mistake that i have made
Nancy
Holden, Maine
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