I bought a bed (Box spring, Mattress, and frame) from Sleepy's on March 16.
The Kingsdown mattress has a 15 year Warrantee. When we lie on it, it droops in the center, causing us to roll into the middle of the bed. I have made several attempts to contact sleepy's about it, speaking to supervisors, etc since October. They kept saying someone will call you back. I had 3 appointments for their bed check service to inspect it, and they didn't show.
Finally, somebody came 2 weeks ago, threw a piece of string across the bed and box spring, took a couple of photos, and left. A week later we got a phone call saying the bed meets the standard and they will not exchange it. The inspector never pressed on the mattress or addressed the specific complaint. I feel that this is a scam that they do, and do not cover any warrantees. The only reason they send someone out because I have made about 50 phone calls since October.
When I called about the mattress meeting the standard - they said the inspectors work for Kingsdown. I called Kingsdown and they told me my problem is with Sleepy's and they can not do anything for me.
My wife and I are waking up with aches and pains every morning because of this mattress.
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