I called Time Warner Cable after a divorce and was paying all the bills with one income. I told them that I wanted the most basic service they have; not only from a money standpoint, but I do not watch TV a lot, so there was no need to get anything but the most basic service. An appointment to install was made and the installer showed up on time. He came in the house and did not say a word. He threw a lot of cable on the floor, and tossed 2 electronic boxes of some sort on top of the TV.
This to me did not appear to be basic hookup equipment, so I asked if he was putting in the basic stuff only or what was he installing. He refused to answer my questions, and in fact never opened his mouth. About 40 minutes later he was done, and he threw the remote on the couch and stated "theres your remote" and he took off out the door.
When the bill got in, I see they billed me for the most expensive hookup you can get. I called the company and told them what happened, and told them to come over here and take back all the equipment the guy put in. They came over and took it back. They absolutely insist that I pay for the expensive setup, despite the fact that I never wanted it and never ordered it. I had to file Chapter 13 Bankruptcy later on, and saw that Time Warner Cable was included on that filing.
If you want to get good service for a reasonable amount of money, DO NOT CALL TIME WARNER OR THEY MAY DO TO YOU WHAT THEY DID TO ME! I will never call them again, and I am wanting to make sure other people do not go through what I went through with them.
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