We used this company to monitor our alarm service for years. We never missed a payment and could have cancelled years ago. We purchased a new home and called them to update an alarm system in our new home in August of 06. A local representative called us and I returned the call but did not hear from the rep so I called them again. We did not move until October of 06 and before we moved, I called again to tell them we still needed an alarm system put in and if they did not send someone soon, we would be contacting another company.
We moved and two weeks later installed a new alarm system with another company that sent a rep out right away. Because of Monitronics we did not have an alarm system in our new home for two weeks.
The phone calls started first on my cell phone with a very rude representative that accused me of not telling the truth. I sent a letter to the company in November 06 to cancel our service and explained the reasons above. The company ignored our letter and said the signature was not received. They continue sending us bills for services they are no longer providing. I sent a second letter in January 07. Now the company is stating that they did not receive our 2nd letter and continue to call our home every day leaving a message. I talked with them today and explained once again why I do not owe them any money, why we no longer need their service. They told me they would continue to call until I paid (for services I am not receiving). I am sending a third letter today. I would suggest to every one who has this company as your monitoring service to find another one that is honest and reputable and that does not harass people. Look on the internet for all the complaints against this company. I am not the first person and I wish I had looked at the complaints of others before now.
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