Xperience Days Inc. Is a company I found online that provides services for special occasions such as dinner cruises for two or private sailing events. I purchased a $190 gift from their website which was basically a ticket for a 2 person dinner cruise. I booked the event for a date, but was unable to attend due to an emergency.
I tried to contact the Xperience Days a couple days prior to the event in order to reschedule, but no one answered but the machine. I later got in contact with an agent from the company who confirmed that I would be able to reschedule the event to a later date.
Suprisingly 3 days before the cruise event another agent calls and informs me that there is no way I can redeem my cruise ticket and that there was no way to reschedule or get a refund. I had basically paid almost $200 dollars for nothing. The company was rude and refused to let me speak to the owner. They had no customer courtesy or even cared about the issue, they basically told me there is nothing I could do about it but lose my $200 dollars. It was ridiculous and Xperience Days Inc. Is a poorly run business that does not know how to assist customers or do anything as simple as rescheduling dates.
Do not book any type of event with them because they are fraudulent with everything they do especially in their terms and conditions. They have proven to be a truly unprofessional business.
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