I planned a dinner in the private dinning room at Compass restaurant and was required to provide a $500 deposit. The policy of the restaurant was that the deposit was refundable if the dinner was canceled within 14 days. I had to reschedule the dinner and then once again reschedule the dinner. I was told that I could not reschedule the dinner so I told then that I would cancel the dinner. This was fifteen days before the dinner. I was entitled to a refund. I was dealing with Julie Concannon the private dinning manager. She refused to provide the refund saying that I would have to deal with the owner. That was on a Saturday. On the next Monday, I received a call from Don Evans who said that even though it was fifteen days before the dinner I would get a refund only if they would sell the private dinning room for the date in question otherwise I would not get a refund. When I tried to speak with him, he talked over me and was abusive and most uncooperative. I disputed the $500 charge on my American Express card and Compass restaurant told American Express that they had a no refund policy hence American Express denied my dispute.
I then contacted Compass in a sting operation inquiring about a dinner for a graduation dinner. I specifically inquired about cancellation policy from Julie Concannon in a series of emails. Here is what she wrote: "To be CLEAR, if you had an emergency come up within 14 days of your scheduled event, we would allow you to reschedule ONCE. If ANOTHER emergency were to come up within 14 days of the next event, you would lose the deposit." I rescheduled only once and lost my deposit. I was ripped off by Compass and Julie Concannon and Don Evans who have this policy and refused to give me back my deposit. Shame on them. Compass lied to American Express about their refund policy saying that they had a no refund policy when they have a refund policy refunding deposits not only for a canceled dinner but for a one time rescheduled dinner. Compass has excellend food but a deplorable morality when it comes to refunds - if you are going to have a private dinner you should not give them a deposit or get in writing their refund policy so that if you have to cancel you can provide this to your credit card company when you have to dispute the deposit on your card. Shame on Julie Concannon. Shame on Don Evans. Shame on Compass owner Mr. Schwartz.
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