We originally leased a big screen TV from Aaron's when we lived in New York and never had a problem. When we relocated back to Georgia, we transferred our existing account and opened several new accounts at the Conyers store. For the first few months everything was fine. Then, about 6 months in, they "mistakenly" charged my debit card twice in one month, which caused several other items in my checking account to NSF, to the tune of approximately $100.
They refunded one of the erroneous charges but did not reimburse the NSF fees my bank charged. Of course I spoke with the manager, Brad, and was told it was not their policy to reimburse NSF fees. I was aggravated but let it go.
I believe it was two months later that it happened again. They double charged our checking account. The total charge was something like $800. Again, we were charged NSF fees by our bank because there were other pending items, and again there was no reimbursement for the NSF fees.
We had a good payment history with Aaron's, but we did run into some financial hardships and had several late payments. They claim they could not reach us by phone and the account was almost a month behind, so they took it upon themselves to debit our checking account without our authorization. Up to that point we had made payments using our debit card, but they were for one-time charges only. We never authorized anyone to charge our account without our permission, nor did we sign anything stating they could charge our checking account on a continual basis. Again, we incurred NSF fees.
We returned the merchandise for one of our agreements, a washer and dryer, which we no longer needed. They were supposed to pick up the merchandise the day after I called, and it took them over a month. They did come out twice, but no one was at home, and they had been given contact numbers to call prior to coming out, but no one called.
We moved in October, and we had gotten a living room suite from a different Aaron's store in Stockbridge. We asked that our accounts be transferred from the Conyers store to this location because it was local. While I was still at the store, Pat, the manager, told me that she did not want to deal with my husband because she had spoken with Brad and he told her my husband was difficult and had an attitude problem. Because of that, she would only deal with me. That was unprofessional in and of itself, but I agreed, with the understanding that our accounts would be transferred to the Stockbridge store in December because we had already paid for November.
In December we had unexpected expenses and could not make our payment on the 15th. I called the store and found out that our accounts had not been transferred, because Pat refused them based on statements Brad had made. I informed the representative of the situation and advised that we would get a payment to them as soon as possible.
On January 3, Brad at the Conyers store once again debited our account without authorization, for $400, and again we are facing approximately 5 or 6 NSF fees from our bank. I contacted Brad and explained that he could not just charge our bank account at his whim. He advised me that they had an authorization form on file and that he would not refund the money to our account. Again, let me reiterate: they do not have an authorization, written or verbal, to debit our account on January 3.
Aaron's is the most unprofessional and underhanded company I have ever dealt with. I have called 4 different locations just trying to get a corporate number, and no one will give it to me. One must ask why it is so hard just to get a corporate number from these people.
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