Originally leased a big screen TV from Aaron's when we lived in New York and never had a problem. When we relocated back to Georgia, we transferred our existing account as well as opened several new accounts at the Conyers store. First few months, everything was fine then about 6 months into it they "mistakenly" charged my debit card twice one month which caused several other items in my checking account to NSF to the tune of approximately $100.
They refunded one of the erroneous charges but did not reimburse the NSF fees my bank charged. Of course I spoke with the manager, Brad, and was told it was not their policy to reimburse for the NSF fees. I was aggravated but let it go.
I believe it was two months later it happened again. They double charged our checking account. The total charge was something like $800. Again, we were charged NSF fees by our bank because there were other pending items. Again, no reimbursement for NSF fees.
We had a good payment history with Aaron's but we did run into some financial hardships and had several late payments. They claim they could not reach us by phone and the account was almost a month behind so they took it upon themselves to debit our checking account without our authorization. Up to that point we had made payments using our debit card but they were for one time charges only. We never authorized anyone to charge our account without our permission nor did we sign anything stating they could charge our checking account on a continual basis. Again, we incurred NSF fees.
We returned the merchandise for one of our agreements, a washer and dryer, which we no longer needed. They were supposed to pick up the merchandise the day after I called and it took them over a month to pick up the merchandise. They did come out twice but no one was at home and they were given contact numbers to call prior to coming out but no one called.
We moved in October and we had gotten a living room suite from a different Aaron's store in Stockbridge and asked that our accounts be transferred from the Conyers store to this location because it was local. While I was still at the store Pat, the manager, told me that she did not want to deal with my husband because she had spoken with Brad and he told her he was difficult and had an attitude problem. Because of that, she would only deal with me. That was unprofessional in and of itself but I agreed with the understanding that our accounts would be transferred to the Stockbridge store in December because we had already paid for November.
December, we had unexpected expenses and could not make our payment on the 15th. I called the store and found out that our accounts had not been transferred because Pat refused them based on statements Brad had made. I did inform the representative of the situation and advised we would get a payment to them as soon as possible.
January 3, Brad with the Conyers store once again debited our account without authorization for $400 and again we are facing approximately 5 or 6 NSF fees from our bank. I contaced Brad and explained that he could not just charge our banking account at his whim. He advised me that they had an authorization form on file and that he would not refund the money to our account. Again, let me reiterate, they do not have an authorization written or verbal to debit our account on January 3.
Aaron's is the most unprofessional and underhanded company I've ever dealt with. I have called 4 different locations just trying to get a corporate number and no one will give it to me. One must ask themselves why it's so hard just to get a corporate number from these people.
Wendy
McDonough, Georgia
U.S.A.
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