Last year, I signed up for Apex alarm service. I was promised that I would receive better service then I was receiving from my current alarm company at a better price. I gave the sales person my banking details and we were set for automaticly withdraws for the monthly fee. (They messed up the installation and had to return, but that is a different story).
The information was incorrectly captured and my checking account was never charged. Only afetr checking my credit report did I notice that I was in collections. I called Apex and the collections company and after being verbally abused by their collections vendor, we were able to get the mark off of my credit report. Apex acknowledged that they had the wrong information. They even had the incorrect addresss for me, so I never received any of the letters that they sent to me. If I had an alarm event, they would have dispatched to the wrong address!
Even though they had the wrong billing information in their system, they insisted that I pay the back balance.
Reluctantly, I paid the outstanding amount and informed Apex that I was very unhappy with their inferior service and I didn't want to continue our relationship. I thought that was the end of my dealings with Apex. I didn't use the alarm system and I didn't receive any other charges. I believed that my account was closed.
In November of this year, I was contacted by their monitoring company (3rd party) and was told that they were switching monitoring offices and they needed to update my information. I told them that I was no longer a customer. They said OK and they would update their records. Suddenly, I statred to receive direct debits from my checking account. I called Apex and told them to refund the money and stop charging me. I then received another bill with additional finace charges since I closed that banking account.
I have spent hours on the phone with this company going over their inability to capture and maintain accurate information and explaining how I can not trust them and I do not want their service.
They insist that since I signed a contract with them I am locked in but they have not lived up to their end of the deal.
They are incompetent, rude and unwilling to work with their customers to resolve issues. I escalated the issue up to their VP of operations (Jack Inbar) but he was also unwilling to cancell the account.
I truely hate this company and their policies and I advise you all to stay away from them.
Greg
Potomac Falls, Virginia
U.S.A.
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