I ordered the first set of these videos a while back for a friend of mine who didn't have a credit card. They arrived and I gave them to him. About a week later, I recieved another one. I gave this one to my friend too, assuming it was just another $8 charge. This happened for a good while until I found out that I was being charged roughly $25 per vidoe I was recieving.
I finally found a the number to call them and decided to cancel. I called and the representative I spoke with looked up my information and told me that she was cancelling my order. I found this to be very easy and was happy.
She then informed me that she was going to send me out a cancellation package with some hardcore videos. Then, she proceeded to describe to me the content of these videos in extremely graphic detail. I am not a prude by any means and wasn't overly bothered by this, but I did see this as very unprofessional and could see how it could be offending to others.
Then, she told me that they were going to be creditting my account $100. I asked, "Wait, you are going to give me $100 for cancelling?" She told me yes. Then a lightbulb went off in my head so I asked her if I was going to be charged for the cancellation package. She told me, "Well sir, we are giving you $100." I told her that this didn't answer my question. She then told me that the cancellation package cost $139. I then asked her, "So you are going to charge me $40?" She said, "No, we are giving you $100 and then charging you $139." This pissed me off because she was trying to trick me.
I told her that I didn't want the cancellation package and not to send it or charge my account. She told me, "I am sorry, but it has already been done." I said, "No it hasn't because I never authorized this charge." She says, "There is nothing I can do, it has already been shipped." This made me immediately angry so I said, raising my voice, "There is no way it could have been shipped, we have only been on the phone for three minutes!" She said, "There is nothing I can do, it has already been processed." I said, "No it hasn't, unprocess it right now. There will be nothing further charged to my account!" She started talking down to me asking, "What don't you understand?" We argued back and forth for a few minutes, with her repeating the same, what don't you understand, line over and over again. Then she said, "Your order has been cancelled, " and then hung up on me.
Furious, I called back and got a different person. He looked up my account and told me, "your account has been cancelled and your cancellation package has been processed." I told him that this was exactly my problem and that I didn't want the cancellation package. He told me, "But it has already been processed sir." I told him, trying to be as cordial as possible because he is just the messenger, "I told the last lady, who was rude, condescending, and unproffesional, that I didn't want this package and that I was not going to be charged anything further." He told me to hold on and transferred me. The next thing that I hear is, "What don't you understand?!?" He had transferred me back to the same horrible person. I told her to give me a cancellation number, which she did, her verbal verification that I was not being sent the cancellation package, which she also did. I asked her, "Is everyone there treat customers so badly?" Which she responded to me saying, "I don't know, I can't speak for everyone else." Incredible. She pretty much affirmed that she was horrible at customer service. I hung up and checked my account and so far haven't been charged anything for the cancellation package. This is, by far, the worst customer service I have ever seen in my entire life.incredible...
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