I used to have a subscription with True.com, but canceled that subscription back in July. However, I just found out today that True.com had charged me fifty bucks (okay, $49.99) two days ago apparently for re-starting this subscription.
I called their customer service center and had, well, let's just say it was a "very difficult customer service experience." The rep I talked to said I'd started a three-day "free trial" on November 23 that I didn't cancel, so they charged me the subscription rate. I repeated, over an over again, that I didn't start a new membership and I hadn't authorized them to charge my credit card. I asked him what I needed to do to have the charges to my card reversed, but he avoided the question the first couple times I asked it.
Eventually, he said "we don't ever do that" [i.E., reverse credit or debit card charges]. After several minutes of back and forth (essentially a schoolyard "No, I didn't! Yes, you did!" type of argument), the rep transferred me to a supervisor.
The supervisor said that I had re-started my subscription by looking at some profiles of other members. She maintained that I had looked at pictures of various members on their profiles, which I could not have done if I hadn't accepted a membership subscription. I emphasized that I had not authorized any charges on my credit card and again requested that the charges be reversed. She said True.com "wouldn't be able to do that."
I remember surfing the True.com website after getting some sort of email solicitation from them, something to the effect of "you have 19 new messages waiting for you." I clicked on a link in that email message to the True.com website, where I surfed around for a bit. However, I didn't fill out any sort of subscription form, I didn't affirmatively make any agreement to re-start my subscription, and I don't ever remember seeing any sort of warning that my subscription would be re-started.
0 comments