Complaint / review text:
So, I read the below report and realized that this EXACT thing happened to me only 2 years later (almost to the date)!!! I filed with the BBB and realized that they had 5 complaints in the last year!!! I spent $3500 in 4 months on a total rip off. They kept charging ME to fix their defective extentions that fell out. Now I have to go to litigation since they seem to know how to go around the BBB by stating that this is a "money matter" (which BBB doesn't deal with). DO NOT EVER, EVER, EVER go here!!!
On October 13 2003 I went for a consultation to add hair extensions to help improve my self esteem and image. I was asked for a deposit of $50.00 at time before appointment and also asked to sign paperwork. I was quoted around $900.00.
On October 23 2003 I had the hair extensions placed by a girl named Carly and was charged $1300.00. These extensions were supposed to last 4-6 months. Several days later they kept falling out and also noticed my scalp was drying out and itching constantly.
After several calls I would go in and Donte charged me for additional product each time and said don't come back until more extensions need to be reglued. Also Carly would keep regluing the extensions into my scalp. A few days later the extensions would fall out again and noticed now they were falling out in strands as I was talking to customers at my work. Also the extensions were used and not first quality as originally paid for.
Called Donte and complained but up to the present time has not responded to any of my complaints. Just indicated that it was over the 30 day period and there was nothing he could do.
Donte advertised in the Rep and Dex directory. I spent $1300.00 for extensions that lasted less than 2 months and totally destroyed my scalp.
It took me almost a year to recondition my scalp and hair back to normal.