We know what you are dealing with a untrained customer service plus reps that come door to door trying to even get you to come to there unfriendly company or trying to get you to upgrade & if they have to they will pretend that you agree to the upgrade.
I live in the Springfield, Illinois area & we also have insight & they are the most rude unqualified people you will want to meet. We got so fed up with a cable & internet bill supposed to be $70 a month due to a special but we did not pay $70 a month we paid $200 a month & one time we paid two weeks later $176 bill came in the mail. I informed there customer service we paid a $260 bill & i'm not due till next month & anyway I also talked to several of there supervisors & they are just impossible to deal with. They sound like a broken record.
Plus they turned off our service without warning or a notice. My wife wants to get this service reastablished but if I do so it's gonna cost almost $300 to get it reastablished but when I ask why they say maybe this won't be the case. IF you come in & talk to one of our service tech's our problem is Insight is the only cable company we can go to in Springfield & they know it & they will charge whatever they like.
They are supposed to be regulated by the government but hey remember it's election year start writing letters to your congressmen & representatives & ask them to regulate & enforce the regulation to these money hungry companies.
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