Usacomplaints.com » Shops, Products, Services » Complaint / Review: A&E Factory Service - Support that is terrible!. #190283

Complaint / Review
A&E Factory Service
Support that is terrible!

An account about E & a Factory Service - know Like E & A Manufacturer LOW-Support - to get a Whirlpool Dryer.

On Sept 6, an A&E specialist is sent to the house by Whirlpool Warranty Support to identify an issue with this $900 Whirlpool dryer that's significantly less than 12 months old. The specialist claims the digital control certainly will contain it requested instantly, and must be changed, but doesn't possess the component. E & a calls back later that day-to advise us the component isn't accessible, continues to be requested and really should get to 10 times! I am under lots of stress below, because there is for my purchasing this dryer a main reason it is large-capability, that will be important to my loved ones of five. 10 times! But, are not they "Manufacturer" support??? How difficult is it to obtain this component?

On time 6 (Sep 12), A&E calls back and claims it'll be-at least 5 more times for that component to reach! Therefore begins misinformation and the lies. I'd severe questions because they couldn't supply me-any following info, A had really requested this component. You observe, this really is guarantee function that is chump, and that I was a REDUCED, low-priority.

Therefore, on Wed, Sep 13, I named A&ELIZABETH looking for out why it's so difficult to understand this component, simply to be rushed off the telephone using the compulsory reaction of, "It's out-of our control. Once the component is available in we shall put up to displace it." Therefore, I continue the web - understanding nothing about acquiring Whirlpool dryer components - as well as in significantly less than 10 moments have discovered the component easily available through many suppliers. I contact E & A and tell them, BUT obviously, they've a "procedure" they have to follow - actually, not really a need to offer company that is quick. Therefore, I contact Whirlpool, whom E & A are caught by. Whirlpool pieces heart has 39 in-stock and they'll convey ship the component. Therefore, I teleconference A and Whirlpool (companions, eh?) and try to aid in obtaining the component in my experience immediately A. You observe, I'd need to purchase it easily obtained it myself. Merely A might purchase it.

I call-back 24 hours later (Thu, Sep 14), but am not able to verify Via A&E owner when the component was requested, and am provided a scheduled appointment for September 27th, in case the component is available in at that time. I am told by the owner she's no method when the component is requested to verify. Whoa, they care - NOT! Therefore, Friday the I advise them the component reaches Whirlpool and follow A& E and certainly will be indicated shipped if perhaps they'd contact to-order it. The very first thing the A owner mentions is the fact that they'll not purchase specific delivery. When my company means so small five additional bucks to some business how big A is a lot of. After quest, I am obliged by the A owner by establishing the fix visit for Tues. Well, that's what she explained, anyhow. That same-day (Fri, 9/15), I also contact Whirlpool customer support to determine when they can help make sure that A&ELIZABETH orders the component from their store and might they please convey ship it. The Whirlpool consultant brings me to think I will get the component by Friday and appears happy to assist.

I call A&E-on Friday to determine when the component is coming, and also to discover easily possess the visit on Tuesday. Well, it surely ought to be no real surprise that ELIZABETH & A terminated the Wednesday visit simply because they understood they'd not requested the component however! Whoa! Another phone to Whirlpool on Tues, Sep 19, to obtain them to do something on my account Having A&E and obtain them to-order the component brings me to think the component is ultimately requested since the Whirlpool broker claims it'll certainly be-at my house on Thu, Sep 21. I contact A to obtain a visit that is earlier. I'm grudgingly provided a scheduled appointment Sep 22nd, for Friday morning.

A&E calls my spouse on Friday, 9/21, around 3pm to determine when the component is here. Unfortunately, my spouse claims and informs the reality, "no". The E & An owner teaches my spouse to contact from the end-of your day to verify whether the component comes, but provides no contract. My spouse calls ELIZABETH A& at about 4:30pm once the component certainly will not reschedule and came simply to discover that E & A ended the appointment. A was useless -decided to maintain the Sep visit, regardless of what.

Regardless of how much pleading and explaining I did so after I called back on Friday day, I really could not get every other visit apart from Sep 27th - 3 months following the issue was identified like a difficulty having a component that requires 2 times to obtain and five minutes to set up!!! Moreover, the A owner attempts to imagine that I never had a scheduled appointment for Fri that it was - and only - 9/27, for Wed.in the same discussion she slides by mentioning that my spouse triggered the issue by declining the prior evening to come back their ask period. I retort, when I never had a scheduled appointment for this very day (Fri, 9/22), then why did we obtain a phone From The&ELIZABETH your day before asking concerning the appearance of the component? She was tongue stated and tied, obviously, there is nothing she might do. She finished the phone call and subsequently thanked me.

I can't stand the notion of providing A&ELIZABETH any company, therefore a bulb ultimately moves down in my own mind. On Monday 25th, I have when there is other people I will undergo to obtain this component mounted and contact Whirlpool. The Whirlpool broker calls back me in 10 units to see me that I've a scheduled appointment with another company in Raleigh who'll be there the following day to set up the component. And, perfectly, a specialist from Mr. Equipment comes to set up the component.


Offender: A&E Factory Service

Country: USA

Category: Shops, Products, Services

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