I had my cable service turned off so I could switch to Directv. I called on Aug 22nd, on Sept 12th I get a bill online for $102.95, I call charter and am told that there was a mistake and I am owed $2. On Sept 16th I get a paper bill for $47, once again I call Charter and on hold for 15min, I finally e-mail charter and get an e-mail back that states there was never any workorder for disconnection, and that I owe 102.95. Later that day I get an e-mail that states there is a work order for disconnection on Aug 30th and that I will get a pro-rated bill in the mail which will be my final bill. I call charter and am hung up on and, call back and finally connected to the service dept who some jacka* says that the workorder was cancelled due to a cancelled check.
Instead of turning service off for non-payment this idiot tells me I have to keep service for nonpayment.in the meantime I get a courtesy call telling me my service is going to be interupted for nonpayment plus an e-mail that saYs they are more than willing to help solve this problem I only have to chat on line with one of their stupid customer service people. I gave up called the Fcc filed a complaint call the cable cooridinator of my area and finaly after a month got a call back from corporate who erased the bill, these people are idiots! This some (ROR redacted competitor's name) BULL... Your taking a chance using charter
John
PENDERGRASS, Georgia
U.S.A.
Font color="red" sorry, allowing you to give a competitors name would instigate others to just file against their competition, to only come back later to suggest their company your comments on this policy are welcome!
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