Well lets start at the beginning, I have had sprint for 3 years now, about a year ago i decided to go on my own plan which i was told would be no problem by the customer service associate which assured me that my old plan had run out and i would no longer be charged for it. Guess what, i recieved bills for the old plan well past the cancelation date. Finally this was straightened out after talking to SEVEN DIFFERENT PEOPLE. All was well for about a month then my new phone started dropping calls every once in a while, the frequency of this steadily increased, also i would just plan not recieve calls or voice mails that people had left, and constant breaking up of coversations.
The best part is, when you have to redail a call b/c it was so broken up or dropped they charge you again, and again. After numerous calls to customer service, numerous trys to reset my phone nothing has seemed to work. I've tried everyday for the last month to get out of my contract, but they wont let you unless you pay a $150 breech of contract fee, inwhich i argue shouldnt they credit me for breaking the contract that states i was going to recieve proper service for the monthly amount i've been paying?
0 comments