Usacomplaints.com » Shops, Products, Services » Complaint / Review: Awning Systems - Installation problems. #180165

Complaint / Review
Awning Systems
Installation problems

5/10 Jasmine (supervisor) named about an estimation we obtained for an awning installation. She quit our info and was informed a call would be received by her back. On 5/17 Jasmine approved the suggestion and approached work. Since we'dnot noticed in the organization to create a romantic date for deploy, etc. She was informed to call-back on 5/24 jasmine named on 5/22. She left a note and named on 5/24. She named and quit the assistant to a note. She was guaranteed that her back would be called by Pat. On 6/1 She talked and named with Pat. He explained he might contact by 4pm and had a need to keep in touch with his buddy. He didn't. She called on 6/4 and talked with Jim, who stated he was "purchasing" supplies.

Only at that I got concerned and named on 6/6 @ 10:45am. I had been informed by Jim he had a need to match us between additional careers also it could be completed anytime between nowadays (6/6) and fourteen days. He assured me it'd be achieved inside the fourteen days (6/20). On 6/27 I talked together with his assistant and tried calling Pat. She stated she'd exchange the concept that I had a need to speak to him with Jim. I had been guaranteed that evening that Pat might contact me back. I tried calling 3 more occasions that evening. On 6/28 I requested for his mobile phone number and named his workplace. Numerous occasions attempted to achieve him on his mobile phone and in the office and required he return my mobile call. The phone call was delivered by him on 6/28 around 2pm. He explained that his assistant had none of the messages and his mobile phone battery was dying, and that's why I could n't be reached by him. I was assured by him the installment could be done-for the vacation weekend on Friday 6/30. He continued to express when it had beennot completed for whatever reason, he'd finish the installment herself on Sunday 7/1 each morning. At4:30pm on Sunday the awning nevertheless hadn't been fitted.

Beginning at 4:45pm I tried calling his mobile phone and his office. I subsequently named info and was handed his house range. After many efforts, a child who recognized herself as his child responded the telephone. He explained that his dad was in the "fresh residence" and was not residence. He explained his dad had his mobile phone however it was not on. After many efforts to contact the cell phone again it had been responded by his boy (???) who stated his dad had quit the telephone. I called and waited one hour. The telephone was responded this time around with a lady who stated that Pat had quit her to the telephone while he managed a household crisis. The following phone towards the home was responded by his boy, who stated that his dad continues to be in the clinic all day long together with his buddy (???). No calls on 7/2 delivered or were solved.

On 7/3 at 7:45am I visited the Awning Systems workplace. From my vehicle I named the mobile phone of Jim. He stated he was not required and in however 45 minutes to get involved with work and responded the telephone. As he explained this I observed Jim speed before his office and go out of his office while speaking with me on his mobile phone. I waited to determine what might occur and decided to provide him the 45 units. About his office he paced between 7:45. Around 8:10am that I observed him connect to them and a number of his team came. I called at Pat responded and 8:35. Jim informed me "I simply experienced work. Provide five minutes to me and you 'll be called by me back. At 8:40 there is no-call back. At 9:00 I observed him abandon rise and his workplace.By wherever I had been left he went. I named his mobile phone and he explained he was going to contact me. He told me that a description problem is and area of the awning must be remeasured. He explained that might be completed each morning and also 3:30pm today would completes the whole task. It wasn't finished. I've quit voicemail communications that were many and on his mobile phone. No calls have now been delivered by 8:15pm on 7/3.


Offender: Awning Systems

Country: USA

Category: Shops, Products, Services

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