Back in February, I was sent a catalog called The Skin Store, it was a smaller catalog thru Newport news that specialized in skin products.
I filled out the order form, sent in a check, but have recieved NOTHING. I called newport news after almost 2 monthes of waiting, thinking it just took a while. Well, when I called customer service, they must have bounced me around to about 6-7 different people, each being "better able to help me" than the previous operator. Having to explain my situation every time was starting to annoy me.
Newport news was telling me that either they did not have such a catalog or they would try to help me locate my merchandise. So, which was it? I have the cashed check from my bank, so there must be a store? So where is my merchandise that I have bee waiting for for about 5 monthes now?
Kathleen
Peabody, Massachusetts
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