I had used Monitronics for 5-6 years in California having the original system relocated twice during that period due to moves. My monitoring fees were always paid. On February 8 I called their Customer Service Dept to advise that I intended to move out of state and desired to cancel their service. I moved and followed up with a certified letter advising that I had then moved and was in fact cancelling their service.
Monitronics never cancelled the service. They referred the account to a collection agency by the name of CMI Group who reported an unpaid debt of $140 to the credit reporting agencies.
I telephoned the collections dept. Of Monitronics this morning with the intent of paying the $140 just to get the negative entry removed from my credit report. The woman I spoke with; Mandria refused to accept payment in full ($140) telling me I would have to contact the CMI Group and that they would accept my money but do nothing to remove the negative entry from my credit report.
My credit score has been downgraded by 178 points from 853 to 675 because of this issue and it is the only negative issue on my entire report.
Monitronics will NOT work with you regardless of how long or how good you have been a customer. I was advised today by Mandria of Monitronics that they could not cancel my service because they did not have my "password"??? And that the new owner of the property I sold and moved out of did not assume the monitoring for the location.
I am disappointed that a company who faithfully received payments from me for years and years uses such a lame excuse of not cancelling my monitoring service because they did not have my "password". I did not leave this company hanging, I called them to report a move and to cancel their service and then followed up with a certified letter. They are worse than the Hotel California - 'you can check anytime you like but you can never leave'
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