I am a regular costumer of Sti because comapring to other cards which give 15-20 minutes for international calls, Sti gives about 1 hours although they might say 1 hour and 40 minutes. So I thought that 1 hour is good too comparing to other cards. However, I am not very pleased with their customer service.
Today I called my wife overseas and the phone was suddenly disconnected. I called again and found out that $1 has been deducted from my $5 card. So I called again and $1 was deducted from the same card again. So I called the customer service and had to wait for the next available rep. That took about 20 minutes as usual. I waited patiently and once I talked to someone, she said that she cannot give me refund because if the call is over 1 minute, my balance cannot be refunded.
Now one would wonder that how are we suppose to know that our call is going to disconnect after 1 minute or the person we are calling will not pick up. Never the less, I did not get my refund. The person I was talking to said that it is their policy that once the first minute is over, they do not give refund. Well... I could not do anything but just wonder that how many people get ripped off by this company every day. I just wish that companies like these would consider other people's money and time before they attempt to sell thei product.
My advice to U: Expose STi and their "1-minute Policy" to as many people as you can so that every one knows the truth. They are nothing but fraud. It might look like that a person has only lost $1 or $2 but when multiplied by their millions of customers, that adds up to a huge amount.
Nadeem
Chicago (The Windy City), Illinois
U.S.A.
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