I am moving and decided to get dish network. I called and the lady was really nice and told me their offers. She said what they have is "FREE" installation. Notice I said free not waived. And the service was a lot cheaper than cable so we went ahead and signed up for an installation date. She told me "NOTHING" was going to be billed to my credit card but they needed it to verify everything. All is well and I'm excited to get the service especially since they were so nice. A couple days later I checked my bank account online and noticed 49.99 charged to my credit card. I than called and got a forgein person who said it was an installation fee. I told him they said there was no fee. He said yes there is a fee but we "WAIVE" it on the first months bill. But sir, I said thats not what I was told. Than he says well I'm not seeing any notes on that. So after a few minutes of argueing I asked if I cancel will I get my refund. Yes, he said. So I hung up called my cable company and they gave me a very good deal so I set up service with them. I than called back cancelled with Dish Network work and they of course asked why and I said because you guys lied to me. She than transferred me to the refund department and again very nice and she isssued me a refund. All is well I received my refund. That is until on 6-26-06 charged me a 49.99 cancellation fee. This was never told to me on the phone!!! So, I called the number on the charge and talked to Philip (he is from overseas) and told him my situation. He put me on hold and said he contacted the refund department and they would issue my refund but he couldn't give me a confirmation number because they refund department wasn't available but he left them a message. So, I contacted my credit card company and I'm disputing the charge and I'm now telling every my story so they stear clear of Dish Network/Dish Pronto. I even filed a complaint with my states attorney office as well.
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