On May 8, 2006, I bought over $5,000 of appliances, including a Jenn-Air appliance qualifying for a promised $150 fast gift card rebate, which was a material representation on which I relied to make the purchase. On May 11, 2006, I mailed all necessary documents to Home Depot Promotion GCMT0501, PO Box 44329, Atlanta, GA 30336-1329, as required by the instructions, well before the June 14, 2006 postmark deadline in the promotion.
Although the card is promised within 4-6 weeks, there is no record of receipt posted at the online site http://www.fast-giftcard.com/giftcardstatus, and I am advised to check back in (exactly) 5 days. Repeated attempts over the past two weeks give the same results. I also mailed a copy of everything in the application on June 11, 2006, to the same address with a letter of explanation in respect of the June 14, 2006 postmark deadline.
The provided phone number, 866-805-7328, answers with a promise of immediate Home Depot Gift Card customer service and then simply disconnects. Repeated attempts over the past two weeks give the same results.
Phone calls to the store are handled courteously, but nobody appears to know anything about these difficulties or about any other complaints, generally suggesting that I try again in a few days.
The problem is that this promotion also has a "receipt" deadline; the application must be "received" no later than June 28, 2006 to be "eligible." This is promoted as a promise, not a contest. A very neat trick from a legal viewpoint.
I am willing to serve as a plaintiff in a promotion fraud class action against Home Depot.
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