What was i thinking??? Vonage rip-off! $660 to cancel vonage - i am just sick!!! God help us all!
My experience with Vonage was a disaster right from the beginning. I missed the 'red flags' until I gave my credit card number for billing purposes. As soon as I gave my credit card number to them... The lack of customer service, honesty and credit charges began.
I followed the rules for cancellation. I was nice, polite and business-like. I told the truth. I was patient.
I spent over 12 full hours (16 calls altogether) on the phone with various incompetent Customer Service Representatives from all over the world!!!
I was lied to. Everytime I talked with someone, the pricing changed, I was transferred, told to call back in a few days/hours/minutes, cut off and left in the Land of Vonage and not allowed to talk to anyone above the Account Manager Level. I could go on and on... Other reports at this site tell even more of my story and there is no use being repetitive.
I am being charged for 3 rotors but 3 rotors were not shipped via DHL. Doesn't matter, Vonage records show they were shipped. DHL records show one rotor shipped and returned by me - that's true. DHL has no record of other two rotors being shipped. Doesn't matter - cha-ching... Each rotor $73.99 - then changed to $77.99 each... Times three... Cha-ching!
I never received the Letter authorizing Vonage to switch my phone service from SBC/ATT. SBC/ATT did not receive notice either. I did not authorize switch by any other method (email, phone, pony-express). Vonage acknowledged that was true but not their fault because THEY had incorrectly recorded my email address and they ARE NOT responsible for such clerical errors... REALLY???
I called Vonage last evening after opening my credit card bill to once again report the cancellation of my accounts. I was advised to call Customer Service ASAP. I thought I just did... WRONG!
The BIG FINANCIAL HIT happened this AM. I called VONAGE at 8:30AM - at the opening bell for Customer Service. Got right through - oh my! Spent 1 1/2 hours on the phone while the Account Manager tried to find out why my account was still active after I cancelled it on May 8th.
At the end of the 1-1/2 hour ordeal, the bottomline is: I owe Vonage over $660... And 'that is the best I can do for you...!"
The amount is in dispute with my credit card company. Wish I had been cleaver enough to closed my credit card account on
May 8th instead of trusting Vonage!
What was I thinking??? I have been a small business owner for over 21 years and I have never in my entire life experienced such a blatant rip-off.
Illegal, Immoral and Unethical! I told the Account Manager, Steve, to quit his job immediately and find an join an honest company! He hung up. OH MY!
... And by the way, I still have to pay my regular SBC/ATT service... Looks like tomato soup for din-din tonight!
Good thing I am a strong Christian woman with a clean mouth because I am really 'provoked'!
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