This all started in June. I went to the jewelry store and purchased an engagement ring for around 2500. To Jared's credit, the store is very nice and they have high quality products. I put 500 down and financed the rest of the ring. They had a promotion going on No interest for 12 months. I decided to take advantage of this offer. I set up my account and went on my way. I logged into their website www.jared.com and input the appropriate information to login to my credit account. I made the first payment around the 5th of the month; the payment was due on the 17th. The payment is made on their website via checking acct. The system does not ask you to enter it twice or anything that would prevent errors; there is also no confirmation e-mail to let you check your submission. Anyway, about 2 days later I realized that the payment had not posted to my checking acct. I called their 1800 number and was told that the payment was in-house and would be processed shortly. 9 days went by and I called back they said that the payment had processed and my accounts should reflect it soon. Now the 18th of the month was here and I get a phone call from their collections demanding a payment. I explained that I had made the payment. The operator looked it up and said that the payment was rejected because the account number was wrong. Now, if this were the case, why didn't they tell me this the two previous times that I called them? The operator wanted a check over the phone and I resubmitted a payment online while she was on the phone instead. This really pissed her off. (Collectors usually get bonuses for payments received). The next month rolls around and now instead of interest free financing, there is legal loan sharking in the amount of 18% interest. I called the 1800 number and they had no record of any conversations, no record of an incorrect account number being submitted, no record of the operator who spoke to me. They had no record of anything. Wow did they screw me over. I asked them why there is no confirmation process for these payments and they said that they have no obligation to do so. The field where the account number is entered even has the paste function disabled so that you can't have error free entry that way. I have paid off the account and will never use the credit through them again. Rip off.
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