Complaint / review text:
I am an American Citizen living in Lima, Peru for the past 7 years. I feel that i've been "defrauded" recently and I wanted to know if there was something i can do about it on your level. Please let me explain:
I was recently married and celebrated my wedding reception with all my friends and family, complete with an orquestra and everything at a 5 star hotel. About 3 months ago, we had contracted another orquestra and forwarded them 50% of what they were charging for thier music show.
A few days later, I telephoned the manager to notify them of our cancelation of the contract and asked for our money back. Since it was a simple contract and NO mention or clause of "..in case the contracter decides to nullify the contact..." On the phone she said that I would be "penalized" and that only 10% of what I gave to her in advance would be returned. I thought that was fair.
It's now been 3 months since I last talked to them and their attorneys. We have gone to "centros de conciliacion" three times and in those three times they have failed to appear. Centros de conciliation, I believe, are "centers of arbitration, or simply put, a process to avoid getting sued".
I have since sent them a notary letter informing them of my intent to sue, but thus far, I have heard NOTHING. This is a VULGAR disregard for the law and for CONSUMERS.
As an American Citizen, I feel it is my DUTY to report this to you, The Amercian Chamber of Comerce. It is my understanding that the orquestra in question is, "MAURO SILVA, ORQUESTA SHOW INTERNATIONAL", managed by SARA MILAGROS RAMIREZ RUIZ, office: Av. Pardo 589, Apt. 902, Miraflores, telephone: 446-3268, also travels to the United States, where his brother, Santiago Silva has a show and resides in Miami, FL.
There must be a process of reporting such dilincuent behavior. Such actions done to a U.S. Citizen overseas must be reported to his or her Embassy or governing chamber of comerce. Please, let it be known that I am going through the peruvian judicial system.
I really doubt AmCham supports such behavior and "peruvian treatment" of such organizations that travel TO MY COUNTRY to make a living and defaud its citizen in thier country. This simply CAN NOT be.
If there is something I can do to "start" a file, I would like to know the procedure. Thank you very much in advance. Following is my information on how I can be contacted. The email from which I am writing is my company. Thank you.