My fiancee and myself received a mailer about a promotion to get the dish network. It said we would get 120 top channels with over 200 channels, Free starz movie package, 4 rooms installed, a free Digital Video Recorder upgrade, and even airline tickets for 29.99 a month. He called the number and we made sure to ask if we would be getting our local stations, as well as if he would be able to watch his certain baseball games. The other question he asked was if this price would ever change. The salesman was like yes, you'll get all those stations. He also said no, that price will be locked in for the entire time of your contract. They charged us that night 49.99 that night, and it was to be refunded once we had everything installed. They set us up with an installation date of May 10th.
I got home from work, and everything was hooked up and I thought it all went fine. Although, as I was searching through the stations later, it didn't seem like we had many channels. As well as, we had showtime on there, and we never ordered it. My fiance said that the man who installed it said that as of now he couldn't get his Cubs baseball games, but just call them up and order the "mid-west channel package" and he'd be able to get it for like 3.00 a month more. So I called for him, and I was connected with barely english speaking individuals who had no idea what I meant by a mid-west package. Then, I found out that not only were we not getting those stations, we were only getting 60 stations. And being charged an extra 5.00 for not having a phone line, another 5.00 for the box in the bedroom, another 5.00 for our local stations, and another 10.00 for the showtime station we never ordered. Our bill each month at that point was supposed to be sixty-some dollars as it stood. We were appalled. We called back and canceled that night that we ordered it.
After having gone through all of this, the woman from the billing department said that they would ship us boxes out the very next day and we had to send the equipment back in order to get our 49.99 refunded. She said it would be 7-10 business days. That was on the 11th, and it is now the 25th. I called tonight and asked where our boxes were. The guy from billing said that they had some kind of mix up with the mailing. That I should give him our address again, and it will then take another 7-10 business days. I asked to speak to a manager, he said he was unable to let me talk to one. I said I needed someone out here immediately to come pick this up, he refused that as well. We are supposed to unscrew some "eye" off of the dish and mail it back with the stuff, and we don't even know what they are talking about.
This whole deal has been so misleading, and I think people should be aware of this. Their customer support sytem is a joke. Also, re-think ordering dish ripoff network.
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